AEOY: Return & Exchange Policy

At AEOY, we prioritise customer satisfaction and strive to ensure you love what you purchase. To make your shopping experience seamless, we have outlined our Return and Exchange policies below. Please read carefully before making a purchase.

Exchange Policy

1. Eligibility for Exchange:
   - Exchanges are available only for orders within India.
   - Items eligible for exchange must be unused, unwashed, and unworn and returned in their original packaging with all tags intact.
   - Requests must be made within 48 hours of receiving the order.
    - Sale items, discounted items, coupon-based purchases, altered items and international orders are not eligible for exchange.

2. Exchange Process:

• The exchange request must be raised within 48 hours of receiving the order.
• Visit https://aeoyofficial.ecoreturns.ai/apps/ecoreturnsai/ and open the ‘Exchange Request’ tab.
• Enter your order ID and registered email/phone to fetch your order.
• Select the item to exchange and the reason.
• Choose your replacement — a different size or style. If a higher value, pay the difference at checkout; if lower, the difference is issued as store credit.
• Pay the ₹250 reverse pickup fee online (non-refundable).
• Our courier collects the product within 2–3 working days.
• Once received and QC-cleared, your replacement is shipped directly to you.
• Requests made after this window cannot be accepted. Total turnaround is approximately 10–12 working days from pickup.
• If the requested size or product is unavailable, a credit voucher will be issued, valid for 6 months.

3. Exclusions:
   -  Altered and international orders are not eligible for exchanges.
   - Please note that an exchanged product cannot be exchanged again. Second-time exchanges for any product are not allowed.

Return Policy:-

1. Eligibility for Returns:
   - Returns are accepted only for damaged or defective items.
   - A clear unboxing video showing the damage or defect is mandatory to process the return.
   - Requests must be made within 48 hours of receiving the order.

2. Return Process:
   - Contact us via email at support@aeoyofficial.com or Instagram:- @aeoy.official or WhatsApp:- 9925258442
   - Submit the unboxing video and any relevant photographs.
   - We will arrange a reverse pickup. If unavailable, the customer must self-ship the item.
   - The product must be unused, unwashed, and in its original packaging with tags intact.

3. Refund Method:
   - Refunds are only provided in the form of store credit (voucher code) valid for 6 months, minus the shipping charges.
   - Refunds are not provided for sale, discounted, or coupon-based items.

Cancellation Policy

1. Order Cancellations:
   - Prepaid orders can be cancelled within 24 hours of placement for store credit or design change only**
   - COD orders can be cancelled within 24 hours of placement.
   - For cancellations, contact us via email at support@aeoyofficial.com or Instagram:- @aeoy.official or WhatsApp:- 9925258442

Important Notes

1. Processing Fees:
   - Exchanges incur a non-refundable pick-up fee of INR 250.

2. Store Credit Validity:
   - Store credit issued for returns or out-of-stock items is valid for 6 Months.

3. Non-Returnable/Exchangeable Items:
   - Sale items, discounted items, and purchases made with promotional codes are non-returnable and non-exchangeable.

4. International Orders:
   - Unfortunately, we do not offer returns or exchanges for international orders at this time.

5. Damaged or Missing Items:
   - Report any issues within 48 hours with an unboxing video and photos. Our team will resolve the matter promptly.

Need Help?
Our customer support team is here to assist you!
Email: support@aeoyofficial.com
Instagram: @aeoy.official
WhatsApp: 9925258442